On June 28, 2023, global digital ecosystem facilitator Tata Communications Limited revealed that it has signed a legally binding contract to buy Kaleyra, Inc., a provider of omnichannel integrated communication services, for about $100 million in cash. Depending on how quickly regulatory clearances and other standard closing conditions are granted, the acquisition is anticipated to be completed in six to nine months.
Businesses can personalize their connections with customers using Kaleyra’s unique platforms, which include those messaging, video, push notifications, email, voice-based services, and chatbots. With offices in more than 20 nations, the business is present all over the world.
Tata Communications said that the acquisition of Kaleyra will accelerate its push into the customer interactions platform market and fortify its global CommTech position. CommTech is a term used to describe the convergence of communications and technology.
“With this investment in Kaleyra, we will accelerate our push into the customer interactions platform market and fortify our global CommTech position,” said A.S. Lakshminarayanan, MD and CEO, Tata Communications. “Kaleyra’s leading cloud-based platform and global reach will complement our existing capabilities and enable us to offer our customers a comprehensive suite of solutions to help them deliver personalized and engaging customer experiences.”
Kaleyra CEO Manlio Falcone said that the company was excited to join the Tata Communications family. “We believe that this combination will create a global leader in the customer interactions platform market,” he said.Tata Communications’ worldwide scope and reach will help us grow faster and give our clients access to more options.
The acquisition of Kaleyra by Tata Communications is part of a larger effort to expand its digital service offerings. The company has recently made several acquisitions in the sectors of artificial intelligence, cloud computing, and cybersecurity.
Customers of both businesses stand to gain a lot from the acquisition of Kaleyra. Tata Communications’ customers will gain access to Kaleyra’s leading customer interactions platform, while Kaleyra’s customers will benefit from Tata Communications’ global reach and scale.
The acquisition is also expected to create new opportunities for Tata Communications and Kaleyra to innovate and develop new products and services. For example, the two companies could work together to develop new solutions that combine Tata Communications’ networking and cloud computing capabilities with Kaleyra’s customer interactions platform.
Overall, the acquisition of Kaleyra is a positive development for both companies and their customers. It is expected to accelerate Tata Communications’ push into the customer interactions platform market, fortify its global CommTech position, and create new opportunities for innovation.